AddressJob Information
Department Name
Technical
Industry
IT Services
Work Experience
5+ years
City
Goregaon West
State/Province
Maharashtra
Country
India
Zip/Postal Code
400104
About us
Immunity Networks was established over one and a half decades back catering for IT Needs of various top Corporates in India and beyond.
With our unique and advantageous range of IT Networking and Wireless products, We are very uniquely positioned to be the Number 1 preferred choice of brand in the area of Wireless and Networking products.
With our unique and advantageous range of IT Networking and Wireless products, We are very uniquely positioned to be the Number 1 preferred choice of brand in the area of Wireless and Networking products.
Job Description
Job Profile
We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong technical delivery to our customers and improving our services to maintain customer satisfaction. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a Service Delivery Manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the Service Delivery team.
Roles & Responsibilities
- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line.
- Assist sales teams by handling technical presentations, proposals and discussions
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing Service Delivery within the business context.
- Leading the Service Delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Must be able to identify appropriate product/service offerings to meet the client’s needs
- Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles.
- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line
Requirements
- A Bachelor's degree in a Business-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
Benefits
- PF /ESIC cover.
- Mobile reimbursement.
- Travel reimbursement.
- Leaves and other company benefits.
