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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
As the Manager of Global Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards.
What You'll Bring:
- A minimum of 10 years of batch process experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
- Experience in managing a large team of system designers, coders, analysts or solution consultants.
- Works well in a team setting fostering collaboration and working towards consensus.
- Skilled in delivering high-quality output ‘On-time’ in a fast-paced environment with competing priorities.
- Ability to explain complex technical and analytical concepts across any audience.
- Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
- Demonstrate the ability to identify opportunities to optimize performance.
- Accountable for the performance, growth and results of the team and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)
- Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
- Present solutions to senior TransUnion staff and clients/prospects to generate value add campaigns and drive revenue through development of new batch solutions.
- Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences.
- Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
- Create and present business and technical solutions to senior level management and client/prospect audiences
- Represents the business unit to define requirements and business cases for technology developments.
- Ensures the execution of predetermined work assignments that are subject to a moderate level of control and review.
Impact You'll Make:
People Management
- Establish team goals and provide directions for accomplishing the same
- Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.)
- Develop “top 2 / bottom 2” plan for directs
- Foster team culture (regular team meetings, outings, collaboration, etc)
Business Management
- Responsible for the assignment & quality delivery of all orders within the purview of assigned area
- Active participation in the Batch leadership responsibilities & duties as assigned
- Fostering of Enterprise relationships directly related to assigned area
Execution
- Superior ability to manage & troubleshoot orders for assigned area & across Global Delivery
- Deep understanding of our processes, capabilities & data
- Batch Solutions Improvement
- Lead & drive initiative that demonstrably improves efficiency or revenue across the Global Delivery team
- Secure buy-in and agreement from peers and Batch leadership
- Active and strong participation in Batch Leadership Responsibility
- Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key Batch responsibility as assigned
Mentorship and Guidance
- Visible & present leader who actively mentors or develops key relationships with associates in Batch or across TU & provides guidance / coaching
- Training & Grooming team members in product & process aspects
Expectation
- Willingness to work in US hours based on business requirements
TransUnion Job Title
Manager I, Implementation Analysis
