To successfully meet Service growth objectives by identifying and selling new PSA and O&M opportunities (along with renewal opportunities)
Develop and continuously grow the new service contracts businesses to new and existing customer base assigned. Ensure optimized sales and market coverage. Ensure on time renewal of existing jobs within active period. Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working, proactive customer visits and customer relationship building. Deliver revenue and profitability in the area of assigned responsibility. Submitting quotations/proposals to customers in a timely and professional manner Maintain constant field intelligence and feedback pertinent information on competitors’ activities, product, prices, business performance and promotional programmed Ensure the highest standard of Service Quality are maintained at all times Ensure timely reporting of sales activity, prospects and forecasts. Develop and implement continuous improvement initiatives to support the overall service strategic objectives both short and long term Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management
Develop and continuously grow the new service contracts businesses to new and existing customer base assigned. Ensure optimised sales and market coverage Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working, proactive customer visits and customer relationship building. Deliver revenue and profitability in the area of assigned responsibility On time live active jobs renewal.
Job Description
Submitting quotations/proposals to customers in a timely and professional manner Maintain constant field intelligence and feedback pertinent information on competitors activities, product, prices, business performance and promotional programmes Ensure the highest standard of Service Quality are maintained at all times Ensure timely reporting of sales activity, prospects and forecasts. Develop and implement continuous improvement initiatives to support the overall service strategic objectives both short and long term Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management.
FY Plan Service Revenue (New Service Contract, Renewal jobs) & EBIT Customer satisfaction index Conventional and new service business growth Service Quality Performance Appraisal Objectives
Preferred Educational Level: Degree onwards and/or relevant industry experience Experience Required: - 6+ years and above experience in CFS or HVACR industry service or sales function - Good communication, analytical, organizing & relationship management skills - Must be a proactive team player