Senior Executive - Customer Experience

Job Description
Functional responsibilities:

• Respond to customer complaints and queries via email & calls
• Extensive outcall to customers to provide resolution
• Coordinate with other departments – especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers
  

Behavioural Competency

• Resilience to challenging situations
• Customer centric approach
• Great negotiation and persuasion skills
• Agility
• Eagerness to learn
• Time management
• Great team player
  

Technical Knowledge

• Excellent English and Hindi language skills (both verbal and written)
• Good typing skills
  

Minimum Eligibility

• Graduate
• Prior 2-3yrs of work experience in email & voice process (desired)
• Prior experience in customer grievance handling (desired)
  

'At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status'

Skills: English, Email, Customer Service, Voice Process, Hindi, Typing

Experience: 2.00-3.00 Years