Senior Executive - Technical Service (Lpm)

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior ExecutiveTechnical Services. In this role, you will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.

RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and values to its core defined by the organization.
• Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• Communicate with customers to understand and provide customized solutions that meet their requirements
• Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Share Insights - market/ ecosystem trends, generate documents. slides 
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

Qualifications

• Long term commitment and association
• Bachelor’s degree from Printing and Packaging stream and/or equivalent
• Minimum of 3-5 yrs of experience in a technical support role, preferably customer facing
• Excellent knowhow on Flexo, Offset & Digital printing technologies is essential
• Good at troubleshooting on press - onsite or virtual mode
• Excellent problem solving, communication skills and relationship management is must
• Ability to work independently, in team, across functions and manage complex schedule
• Good at data, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides, Salesforce
• Willingness to travel within city, across states often on short notice as and when needed
• Valid driver’s license and passport would be an added advantage

Additional Information

We are looking for someone with :

• Should have meticulous attention to details and accuracy
• Ready to relocate if needed
• We invite Diversity candidates to join Certified "Great Place To Work Team". 

Corporate Ethics

• Maintain a responsible and ethical approach while actively pursuing business outcomes.
• Conduct business within ethics and values expressed as per AD code of conduct. 
• Relationship with customers based on high ethical standards as per organizational code of conduct.