Address- Grow distribution and market share in the assigned area of operations.
- Identify, interact and develop DSAs to align and drive business in the market.
- Synthesize inputs on local competition from TSM and verify for authenticity across geography.
- Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance.
- Benchmark and compare performance with territory to broad base good practices.
- Plan market size, span & geographies for TSM / TL / BDE / FL's.
- Should be able to devise the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap ability to understand formats/data so as to gather the right information, viz, in cases when we want them to do surveys and develop insights.
- Handle merchant escalations in the market & partner with various internal stakeholders to resolve them.
- Partner with cross-functional teams like Marketing, Sales Capability, and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc.
- Implement processes and metrics for tracking progress and set up review mechanisms with all the stakeholders.
- Ensure payouts too and from DSA are done as per process and timelines including accurate calculations and disbursement.
- Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team.
- Onboard the new team members and help them assimilate PhonePe ways of working.
- Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development.
- Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs.
- Understand the reasons for exit and take corrective action to reduce attrition.
- Drive team-level R& R and engagement practices.
- Monitor quality parameters like KYC, and PFB usage to identify gaps, & initiate corrective action.
- Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM.
- Monitor performance on compliance parameters to ensure zero deviation.
