AddressDescription:
Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.
Requirements:
- Graduate with strong analytical skills.
- Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment.
- Minimum experience of 3 years in Capacity Planning and 5 years in overall WFM.
- Developing and maintaining robust capacity planning models to predict resource needs accurately.
- Analyzing historical data, market trends, and future projections to forecast demand and capacity requirements.
- Collaborate with various stakeholders to understand business requirements and translate them into WFM capacity plans.
- Improve and automate existing practices.
- Continuously monitor and evaluate key performance metrics to identify optimization opportunities.
- Assist in maintaining and updating staff plan data and employee entry/removal from databases.
- Identify call volume trends and averages on a monthly, quarterly, and seasonal basis.
- Proper Understanding of forecasting methodology Time Series, SARIMA, ARIMA, and SARIMAX, VARMA Forecasting algorithms
- Proper Understanding of Capacity Planning methodologies.
- Attrition, Shrinkage, AHT Bell curve Planning, and proper load balancing between the multiple LOB / Sites.
- Analyze forecast accuracy and create prediction models to enhance the forecasting accuracy.
- Good hands-on experience with Excel, Power Querry, and Mail Merge.
- Availability & Hours of Operation:- 24X7 availability.
- Good Communication Skills – Oral and written
- Exposure to Amazon Connect software or experience with other automated WFM Software, good knowledge of MS office applications.
Job Responsibilities:
- Perform innovation/ deep dive analysis to provide insights to the Client on trending or metric attainment
- Strong understanding of WFM Planning & Delivery principles.
- Advanced Excel skills and experience using Power BI.
- Strong communication and interpersonal skills to collaborate effectively with diverse teams.
- High attention to detail and the ability to work under pressure and tight deadlines.
- Ability to identify the best course of remedial action to support service delivery.
- Ability to multi-task.
- Needs to work in shifts, if needed
- Analyze Schedule Performance.
- Analyze past historical trends and volume and create a prediction model based on Pyflux, KATS Etc.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
