AddressRequisition ID: 62160
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
The Field Service team performs emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems. Performs on-site preventative maintenance, routine repair, and calibration after installation. Provides technical support and training to customers on operational or maintenance aspects of system equipment.
This role in summary
As a Branch Service Manager at Whirlpool, you will play a pivotal role in leading and managing a team of Area Service Managers (ASMs) to achieve service targets within your designated branch. This position requires a strategic thinker with strong leadership skills, a proven track record in service management, and the ability to drive performance to meet branch-specific goals. The ideal candidate will contribute to the overall success of the service department by ensuring the delivery of high-quality customer service and meeting key performance indicators.
Your responsibilities will include
- Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets.
- Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
Branch Service Targets:
● Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals.
● Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
Service Operations Oversight:
● Ensure seamless coordination and communication among ASMs to optimize service operations within the branch.
● Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence.
Collaboration with Stakeholders:
● Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals.
● Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration.
Budget Management:
● Work closely with the finance department to manage the branch service budget effectively.
● Optimize resource allocation to ensure cost-effectiveness while meeting service targets.
Minimum requirements
● Bachelor's degree in a relevant field; advanced degree is a plus.
● Proven experience in service management, with a track record of achieving targets and leading teams.
Location - Chandigarh
Preferred skills and experiences
Strong analytical and problem-solving skills.
● Excellent communication and interpersonal skills.
● Ability to drive results in a dynamic and fast-paced environment.
● Knowledge of the home appliances industry is desirable.
● Proficient in Microsoft Office Suite and service management software.
Training and Development:
● Develop and implement training programs for ASMs and service teams to enhance technical skills, customer service, and product knowledge.
● Foster a culture of continuous learning and improvement within the branch.
Reporting and Analysis:
● Generate regular reports on service performance, analyze data, and present insights to senior management.
● Provide recommendations for process improvements and efficiency gains.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
