AddressEmployment Type: Permanent
Contract Duration:
About the team you are joining
Reporting to the Regional Head of Sales Asia Pacific, the Sales Manager - Industry Solutions Training will be responsible for selling and promoting IATA training products/services to defined customer categories and prospects. They will be accountable for achieving the revenue targets and developing new business opportunities for the sales pipeline. In addition, they are the regional product specialist for IATA training.
What your day would be like
- Plan and execute sales activities for IATA Training products in coordination with the Regional Head of Sales, meeting the revenue target(s) and acquiring new customers. This will include account management, securing extensions of existing deals/renewals, and up-/cross-selling with existing customers. Adjust as necessary with a changing environment;
- Identify new markets, segments, opportunities, and customers to continuously grow the business, including lead conversion during campaigns;
- Monitor training activities of IATA Authorized Training Centres (ATCs) in India, Nepal, Sri Lanka & Bangladesh and perform periodic site visits and audits to ensure the compliance with IATA standards;
- Supervise the organization and delivery of distance learning exams with Local Coordinators across the country/sub-region;
- Work closely with Marketing and other sales channels on lead conversion during sales campaigns;
- Ensure application of the chosen sales methodology and techniques (currently Sandler) and usage of corporate tools;
- Lead and direct customer engagement and negotiations as required;
- Work closely with local offices to improve local commercial performance;
- As a Regional Product Expert, develop and maintain subject matter expertise in IATA Training, reducing the need for product manager involvement in the sales process;
- Represent IATA and its P&S in the region and with regional external stakeholders, actively contributing to targeted customer satisfaction levels with IATA P&S;
- Monitor the market, selected customer profiles, competition trends and behaviours on behalf of the Regional Head and/or for own target category and prepare sales plan for own target category as part of the regional sales plan;
- Ensure timely and accurate reporting, and up to date status of sales pipeline;
- Successfully collaborate with regional colleagues and head office Lines of Business (LOBs), Product Managers (PMs), and support functions;
- Provide feedback on pricing, product, functionalities to LOBs and PMs, contribute to product roadmaps and new product development (NPD);
- Support OTC and Customer Service activities where needed;
- Monitor commercial debts and achieve targeted bad debt levels;
- Any other tasks as requested by the Regional Head of Commercial.
We would love to hear from you if
- You have a University degree in business administration, marketing, economics or another relevant discipline;
- Minimum 5 years' experience in an international commercial or sales function;
- Proven ability to work in a sales team and to achieve targets within a highly dynamic sales environment;
- Strong interpersonal skills, ability to build sustainable relationships with stakeholders;
- Ability to absorb skills, techniques, attitudes, and behaviours that are required to execute the job according to our chosen sales methodology;
- Aviation industry background is desired but not required;
- Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook, Teams) and MS Project as well as familiarity with databases and a CRM tool such as Salesforce.com;
- Ability to, at least partially, work from home and in a virtual team environment;
- Excellent oral and written communication skills in English; knowledge of additional languages would be an asset.
Travel Required: Y
Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
