About us:
We are a well-funded B2B travel tech startup. We have raised ~USD 5mn Pre Series A investment round despite the global pandemic and are looking to grow our Demand & Growth team. We are growing rapidly. We have crossed our pre-covid numbers. We want to become the world’s biggest B2B travel company by enabling over a million travel agents, travel entrepreneurs, and influencers to grow their businesses and achieve Annualized GMV of $25 billion by 2026.

Profile Overview:

Relationship Managerat TravClan is a key role that focuses on growing the volume of business done by agents. You will be resolving agents' grievances related to payments, and services & work on retaining every agent with a wonderful experience.

Growth Prospects:

• Annual CTC -₹5 to 9 LPA

• ESOPs + promotions + aggressive growth prospects (read further) !
• Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
• Aggressive Hikes - In May'21 & Jan'22, Average Hike was 35% & 30% respectively.

Whats on Offer:

• 
  Work with a young & passionate team to excel and make an impact
• Work directly with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• A super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment
• Great Culture -> No hierarchy/politics nonsense guaranteed!

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:

• You read the detailed company profilehere.

What do we value?

• We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and have a rock-solid belief we can get there.

• We dream big, yet we start small and start quickly. We are not deterred by the
• extra effort needed to relentlessly execute, iterate, and execute to realize our dreams.
• We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
• We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
• We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.

What we are looking for:
Roles & Responsibilities:

• 
  The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
• Educating members about TravClan and managing 100-200 business accounts.
• Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet ups of members from time to time.

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Disciplined & Process Oriented
• Strong Negotiation skills
• Presence of Mind
• Prior Sales / Account Management Experience
• Prior Startup / Travel experience preferred
• Good understanding of different business verticals
• Willing to learn more

Important Points:

• 
  Office Location- Connaught Place, Delhi

• Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

Looking forward to having you on board with us!