Regional Manager (India & South Asia)

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Summary/Objective :

The Regional Manager, Aftermarket Services for India & South Asia is responsible for P&L and all aftermarket activities within their region. The position reports strategically to the NCS Functional Unit and administratively to the Regional VP/GM. It will have accountability for developing and executing an annual business plan for the region with the expectation of continuous growth in market share and profitability It will lead dedicated Aftermarket Services (AMS) commercial and operations teams to achieve goals and objectives.

Essential Functions/Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide leadership to their regional AMS-dedicated Commercial and Operations teams: Sales (inside and outside) and Proposals as well as Workshop Operations, Field Service, and Technical Support.
• Manage P&L within the region.
• Establish and manage budgets and forecasts.
• In conjunction with the NCS Functional Unit, establish business and operational plans to achieve established financial targets for the region.
• Is responsible for the development of service as a business driver in the region.
• Set and reach growth and market share goals.
• Focus on price management as a key factor to maximize profit levels while minimizing marketing costs.
• Establish market pricing and positioning for spare parts in the region.
• Promote and sell the full range of NCS services and products in the region, giving each product the best chance for success in the region.
• Support and promote CE&IG core values: Interaction, Dependability, Innovation, and Safety
• Promote and employ Customer Focus throughout the organization to nurture and strengthen customer relationships and loyalty.
• Plan visits to all major customers to build long-term mutually beneficial relationships.
• Proactively identify and follow up on customer problems, internally and externally, to ensure that all customers are satisfied with the product’s reliability and service support.
• Handle all activity with customers, including commissioning (non-ETO).
• Is the voice of quality in the market, including warranties, field trouble reports, and communication.
• Support QMS requirements in areas of responsibility for conformance with international requirements (or) state and federal regulations.
• Provide structured feedback regarding product performance to the company Product Companies.
• Relay market intelligence information related to technology, economy, regulations, competition, etc., to NCS management.
• Ensure the full and detailed utilization of Salesforce (CRM) by the team.
• Equip commercial and operations employees with the necessary tools and training to perform their jobs efficiently and effectively.
• Establish Sales Incentive Plan goals, and provide direction, guidance, support, ongoing feedback, and growth.
• Ensure Business Review Meetings are held regularly with full transparency regarding the current and planned future states of both commercial and operations teams.
• Other duties as assigned.

Supervisory Responsibility :

This position will lead and manage a global team to accomplish the objectives of NCS and Nikkiso CE&IG. The role will also serve as a coach and mentor for others within or outside the NCS Unit.

Competencies :

• Leadership skills
• Communication skills – written, oral, listening, presentation.
• Relationship-building skills.
• Influence skills
• Customer focus
• Continuous improvement mindset
• Financial acumen
• Negotiation skills
• Creativity
• Knowledge of quality and safety processes and practices
• Multi-lingual fluency preferred - applicable to the region.
• Microsoft Office skills
• Team player.
• Initiative
• Results-driven
• Ability to travel extensively.

Work Environment :

Work primarily in global office environments at Company and customer sites as well as shop environments as needed.

Education and Experience :

• Bachelor’s degree in business, Engineering, or related field
• Minimum 10 years in an industrial manufacturing environment.
• Both sales and operations experience preferred.

• Proven track record in sales development and key account management.
• Experience developing a business plan and leading a team to achieve goals.

• Experience driving improvements in cost, quality, and profitability.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Physical Demands :

• Stand, walk, sit, talk, hear, type, and write.

• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Global travel.

Safety :

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso-approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced with staff.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled :

Nikkiso CE&IG is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.