Address- Lead and oversee the operational and financial aspects of the hospitality brand's clubs, lounges/pubs, and cafes in the Western India region. Ensure effective balance sheet management, profitability, and strategic expansion in alignment with company goals.
- Achieve a 20% increase in overall outlet revenue through effective operational management and strategic initiatives.
- Implement operational best practices to enhance customer satisfaction and optimize resource utilization.
Quality Standards:
- Maintain and exceed established quality standards for service, hygiene, and customer experience across all outlets by regular audits
- Foster a high-performance culture within the regional team, ensuring effective leadership and development of branch managers and staff.
- Achieve a 15% improvement in employee satisfaction scores through targeted initiatives.
Financial Management:
- Meet or exceed annual profitability targets for the region, ensuring cost control and revenue optimization.
- Implement measures to achieve a minimum EBITDA margin for the region.
Balance Sheet Management:
- Oversee financial reporting and analysis, ensuring accuracy and compliance with accounting standards.
- Implement strategies to optimize working capital, manage cash flow, and minimize financial risks.
Cost Control:
- Implement cost control measures to optimize operational efficiency without compromising on service quality.
- Achieve a significant % in reduction in operating costs through effective cost management initiatives.
Expansion and Market Presence:
Strategic Expansion:
- Identify and evaluate potential locations for new outlets, leading to the successful opening of a minimum of two new outlets within the region.
Brand Visibility:
- Enhance brand visibility in the region through targeted marketing initiatives and partnerships.
- Collaborate with the marketing team to implement region-specific promotional campaigns.
Stakeholder Management:
Relationships and Collaborations:
- Foster strong relationships with landlords, property developers, and other key stakeholders to facilitate successful outlet acquisitions and partnerships.
- Collaborate with local authorities and communities to ensure smooth operations and compliance.
