AddressRegional Customer Service Manager - Private Sector Bank
NOTE: Should have team handling experience
This is regarding opening with a leading private Bank as a Regional Customer Service Manager
Job Role:
- Assembling a group of about 6 -7 Customer Service representatives to handle client inquiries and grievances about all retail asset products
- Handle complaints and service requests, those from channel partners (Privy, RL, Wealth, and Contact Center), and make sure they are resolved within the TAT.
- Promote digital adoption for all clients using retail assets.
- Completely close-looping complaints and detractor input, then incorporating improvements.
- Process alterations and business process reengineering are used to improve customer satisfaction and process efficiency.
- The quality of service requests and their resolutions as provided to clients will be observed.
- Evaluation of the team's performance each month, with comments and remedial action to be performed if any errors are found.
- Assistance for the team in meeting their individual KRAs.
