AddressWhat's the role?
- We are looking for a highly motivated and results-oriented leader to spearhead development and implementation of our Operations Excellence initiatives.
- In this critical role, you will leverage your extensive experience in both operational excellence and control tower methodologies to cultivate a culture of data-driven decision-making, gain real-time visibility into operation, streamline & optimize processes, enhance productivity, and ensure successful execution of overall organizational goals. This dynamic and challenging opportunity requires a visionary leader with strategic thinking who thrives in a fast-paced environment is an effective communicator, and is a passionate advocate for operational excellence.
Skills: Strategic and analytical thinking, deep understanding of operations, process analysis, data analysis, problem-solving, change management, and facilitation.
What will you do?
Strategy and Vision:
- Ensure entire team smoothly functions as one unit towards the common goal of the organisation, as well as balances diverse operational/deliveries priorities at execution level.
- Bring in single view of overall team functioning(control tower), deliveries, and resources utilisations.
- Foster a culture of data-driven decision making, process optimization , automation and continuous improvement within the organization.
- Develop and track key performance indicators (KPIs) to measure the impact of improvement initiatives on operational goals.
- Select, implement, and manage the technologies and tools needed for the control tower, including data integration platforms, visualization tools, and analytics dashboards.
Data Analysis and Insights:
- Oversee the collection, analysis, and interpretation of data from diverse operational sources and productivity metrices.
- Identify actionable insights from data to drive process improvements, resource optimization, and risk mitigation.
- Track and publish various performance, productivity and quality report.
- Use data insights to refine priorities and strategies as needed, ensuring alignment with organizational goals and yet remains dynamic.
Process Improvement and Automation:
- Identify and implement initiatives/solutions to streamline operations, reduce redundancies, and enhance team productivity.
- Leverage operations/control tower data and insights to identify opportunities for process improvement and automation.
- Track and measure the impact of process improvement initiatives on performance metrics.
- Create and ensure adherence to processes, guidelines, SOPs and best practices.
Program Management and Optimal Resource utilisations:
- Establish and manage a robust program management methodology and framework.
- Implement flexible planning: Create adaptable plans that can adjust to changing circumstances and emerging priorities. Ensure optimal utilisations of resources.
- Oversee the development and execution of project plans, and schedules, and align resources.
- Implement effective risk management strategies to mitigate potential risks and issues.
- Participate in cross-functional initiatives and task forces related to operational improvement and program delivery.
- Stay informed about company-wide goals and objectives, and align team's efforts accordingly.
Communication and Collaboration:
- Transparent communication: Communicate the prioritized operational focus and its connection to organizational goals clearly and consistently to all stakeholders. This fosters buy-in and understanding.
- Encourage cross-functional collaboration: Foster an environment where teams from different departments work together to achieve shared goals. This breaks down silos and promotes creative problem-solving.
- Empowerment and ownership: Empower teams to identify and implement improvement initiatives relevant to their priorities, while ensuring alignment with the overall plan.
What are we looking for?
- Minimum of 10+ years of experience in Operations Excellence, program management, or a related field.
- Proven track record of leading and implementing successful operational improvement initiatives and data-driven decision-making strategies.
- Strong understanding of operations control tower concepts, technologies, and methodologies.
- Experience with data analysis, visualization tools, and business intelligence technologies.
- Excellent leadership, communication, and collaboration skills.
- Ability to think strategically and translate data insights into actionable plans.
- Passionate about innovation, continuous improvement, and driving operational excellence.
