AddressOperations Manager
We are hiring for the role of Operations Manager for a B2C company based out in Powai, Mumbai.
Experience required 4+ years in service providing domain.
Role -To be responsible for leading the operations and customer success teams for the company at pan-India level and to set, attain, and constantly better the highest quality standards to meet the expectations of clients.
Key Responsibilities:
- End-to-end ownership of select service categories.
- Solve for structural problems at a central level to speed up the growth of the category
- Enable on-boarding of great service professionals in the category
- Institutionalize service delivery norms and set centralized processes for the category
- Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
- Work with the marketing team to generate customer requests and improve demand
- Develop and implement strategies that optimize operational efficiency and client satisfaction and keep improving the NPS scores
- Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
- Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
- Develop and maintain strong relationships with clients and service staff to earn their trust and loyalty
- Ensure that all operations are in compliance with legal and regulatory requirements
