AddressRoles & responsibilities :
- Business Advisor to our clients working towards achieving their business goals and success metrics.
- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience.
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer references & reviews.
- Work closely with cross-functional teams, internal and external with ease to drive these goals.
- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap.
- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands.
- Be a cultural champion and energy driver.
Skills expertise and experience:
- 4-8 years of experience in Customer Success in SaaS.
- Exceptional communication and presentation skills.
- Analytical and data-driven with ability to work with multiple stakeholders
- Demonstration of good product and consumer thinking during his/her career
- Hands-on and a quick learner. Comfortable with learning new technology
- Basic tech skills especially knowledge of python will be a plus
- This role provides you access to the Personally Identifiable Information.
