AddressAccount Manager - Customer Success & Growth
Role & Responsibilities:
- Developing a comprehensive understanding of clients' market position, products/services, unique selling points, and competitive landscape.
- Serving as the primary point of contact for all customer account management matters.
- Proactively staying connected with clients and the evolving market to identify new opportunities and engage viable clients regularly.
- Building and maintaining strong, enduring client relationships.
- Negotiating contracts and closing agreements to maximize profits.
- Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensuring the timely and successful delivery of solutions in line with customer needs and objectives.
- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Developing new business with existing clients and identifying areas for improvement to meet sales quotas.
- Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).
- Preparing reports on account status.
- Collaborating with the sales team to identify and grow opportunities within the territory.
- Assisting with challenging client requests or issue escalations as needed.
Ideal Candidate:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level.
- Solid experience with CRM software and MS Office.
- Experience delivering client-focused UX solutions to customer needs.
- Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Assisting the leadership team in pricing strategies and revenue optimization to maximize profitability.
- Developing a retention strategy to maximize customer lifetime value and foster loyalty.
