Address- Mumbai
Job Description:
The Company is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.
He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
- Achieve repeat sales and wallet share targets
- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio
- Market intelligence inputs for pricing and activation
- Build and promote strong and lasting relationships with distributors on the platform
- Design and execute plan for outbound calling for sales conversion
- Enrich and maintain customer profile and update status in CRM
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
- Assist customers through their credit application journey
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
QUALIFICATIONS & COMPETENCE REQUIRED:
- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
- 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)
- Experience meeting customer needs, building customer relationships and knack for closing sales
- Strong communication & interpersonal skills
- Self-starter and driven
- Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage
Key Skills :
- Customer Success
- Key Account Management
- Kam
- Customer Relationship
- Customer Retention
Company Profile
The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce -.
This is a growth oriented tech company that is building the most preferred - stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.
