AddressWe have an urgent opening with Leading AI Company - Mumbai
Interested Candidates share your updated resume on vaishnav.kajal@rediffmail.com
Following are the details:
Role: Manager - Customer Success
Experience: 1 to 5 years
Qualification: B.E/B.Tech/MBA
Location: Mumbai
Job description:
Customer Success is a high impact Management role responsible for managing and growing engagements with our existing customers. The role shall manage multiple accounts and will be driving revenue targets.
Primary responsibilities include:
- Planning and Growing the Client Relationships
- Shall be responsible for conceptualizing and building business cases in the area of Data Intelligence (AI + Data +Cloud)
- Ensure High Client Satisfaction Rates through Engagement Management (driven through the tech team).
- Coordinate on Projects with Delivery Team/Individuals and be responsible for Project Governance at Key Stakeholder level.
- Conduct Regular Engagements / Workshops with Client teams
- Be a single point of contact for client as well as team for given account/s
Essential Functions of the Job:
- Working with the leadership team, develop account plans and relationship enhancement strategies. Execute on the plan, track and report progress.
- Should be able to conceptualize / visualize business solutions and deliver customized presentations articulating progressive value proposition to the executive level audiences and ensure success capitalization on opportunities.
- Should be able to deep dive in the ongoing projects and resolve issues if any.
- Work with Pre-sales team for building proposals
- Develop Point-of-View decks and present to client
- Responsible for managing revenue targets.
Knowledge and Skills Requirements:
- Strong interpersonal relationship management skills and ability to work in a cross-functional environment
- Demonstrable ability of interacting with senior leadership (Partner / Director level)
- Ability to work within a matrix and virtual environment - where a "one size fits all" may not be sufficient.
- Ability to prioritize, drive and adapt to change quickly in a fast paced environment
- Culturally sensitive, capable of handling interactions with a "global mindset".
- Knowledge of businesses areas - AI, Data Science, Big Data, Analytics, Data Engineering is a must
- Must be very good with creating and delivering presentations
Supervision Responsibilities:
- The role is primarily an independent contributor role; however, the individual shall work with cross functional teams.
Kajal Vaishnav
Sr. Recruitment Executive
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
