Manager I, Training

Training & Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• 
  Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct monthly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors, and consultants.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Key skills & knowledge:

• 
  Bachelor's Degree in related field from a college or university with two to four years of relevant experience - preferred.
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
• Ability to mentor, coach and provide direction to team members.
• Self-starter, sense of urgency and works well under pressure.
• Ability to foster a sense of professionalism and relationship building for self and team.
• Strong attention to detail
• Ability to work in a flexible schedule.
• Occasional travel

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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