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REPRESENTATIVE, OPERATIONS

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution t...

CompanyWebhelp
AddressRanchi, Jharkhand
CategoryAdmin
Date Posted 4 weeks ago See detail

Representative, Operations

Webhelp

Ranchi, Jharkhand

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution t...

4 weeks ago seen See more...

Team Leader Operations

Webhelp

Kolkata, West Bengal

Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Regularly impart effective coaching...

4 weeks ago seen See more...

Tech Architect/Manager

Webhelp

India

Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business...

4 weeks ago seen See more...

Business Intelligence Analyst

Webhelp

Haryana

Implement and coordinate departmental activities for timely delivery of business data reporting. Develop companywide standards for data capture and processing within a data warehouse. Innovate statistical analysis techniques to ma...

4 weeks ago seen See more...

Sr. Data Engineer

Webhelp

India

Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business...

4 weeks ago seen See more...

Analyst, Planning & Scheduling

Webhelp

Pune, Maharashtra

Planning & Scheduling. Managing WFM Personnel. Manpower Planning, Scheduling, Transitioning new logos. Updating & maintaining master trackers. Preparing and publishing periodic reviews for management. Preparing powerpoint and othe...

a month ago seen See more...

Sr. Service Delivery Manager

Webhelp

Pune, Maharashtra

12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operation. Experience of working with Healthcare domain with expertise in Claims/Complaints Appeals and Grievances. Expe...

a month ago seen See more...

Deputy Manager - Training

Webhelp

Hyderabad, Telangana

Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions; being mindful of Operational challenges. Identifying revenue generating opportunities through continual improvement...

a month ago seen See more...

Sr. Manager, Training

Webhelp

Bengaluru, Karnataka

Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the p...

a month ago seen See more...

Communications Trainer II

Webhelp

Pune, Maharashtra

Monitor calls w.r.t. Communication and Soft Skills. Sample and evaluate language quality and communication skills. Provide feedback to advocates through call monitoring system and in-person to assist Team Leaders in development of...

a month ago seen See more...

Manager I, Training

Webhelp

Bengaluru, Karnataka

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves. Conduct Train-the-Trainer sessions. Conduct monthly one-on-ones with Trainers. Coordinate with the Quality Sup...

a month ago seen See more...

Managed services DBA

Webhelp

India

Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business...

a month ago seen See more...

Operations Manager I

Webhelp

Chennai, Tamil Nadu

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, f...

a month ago seen See more...

Manager II, Quality

Webhelp

Pune, Maharashtra

Act as a primary POC between the QA teams and clients. Recommended responsibilities include but are not limited to the following:. Lead, manage, motivate, and mentor a global team of Quality Analysts. Drive consistency to ensure...

a month ago seen See more...

Team Leader, Operations

Webhelp

Haryana

Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service. Responsible to meet all agreed client SLAs and performance parameters Develop st...

a month ago seen See more...

Supervisor, Controls & Compliance

Webhelp

Mumbai, Maharashtra

Support and drive implementation and compliance of various risk management (RM) related activities throughout the project life cycle in CNX. Periodic tracking, analysis and reporting of risks to management. Participate in various...

a month ago seen See more...

Generative AI Data Engineer

Webhelp

Bengaluru, Karnataka

Design and implement data integration, acquisition, cleansing, harmonization, and transformation processes to create curated high-quality datasets for the usage of vector stores/embeddings. Maintain scalable data processing pipel...

a month ago seen See more...

Associate, North America Background Verifications

Webhelp

India

Candidate should have working knowledge of Workday, RAMCO, other CNX tools. Prior experience with background check processes required (is desirable). Working knowledge/experience of the Sterling client background check system (or...

a month ago seen See more...

WFM Forecasting Specialist

Webhelp

India

Continuous improvement: Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges and opportunities. Accurate Forecasting: Develop and maintain wo...

a month ago seen See more...

Operations Manager

Webhelp

Bengaluru, Karnataka

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, fo...

a month ago seen See more...

Java Developer

Webhelp

India

Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business...

a month ago seen See more...

Sr.Quality Evaluator

Webhelp

Chennai, Tamil Nadu

Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. . Ensur...

a month ago seen See more...

Analyst, Global Analytic

Webhelp

Haryana

Cost Analysis Collect, compile, and analyze data related to workforce costs, including vendor PO's and other process related expenses. Ability to perform cost variance analysis to identify trends and anomalies in data. Reportin...

a month ago seen See more...

Process Trainer

Webhelp

Mumbai, Maharashtra

Deliver product training for a Travel customer service. 1+ Year GDS expertise Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process. Keep up to date with product / proces...

a month ago seen See more...

Senior Team Leader

Webhelp

Kolkata, West Bengal

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning w...

a month ago seen See more...

Advisor I, Chat Support

Webhelp

Haryana

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution t...

a month ago seen See more...

Vlocity/CPQ Developer

Webhelp

India

Develop customized solutions within the Salesforce platform for Business. Design code and test Vlocity , CPQ features within the Salesforce platform amongst other software features to support Client for Business projects. Experie...

a month ago seen See more...

Operations Manager II

Webhelp

Bengaluru, Karnataka

Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention. Ensures program has proficient training, staff development, and effective employee relatio...

a month ago seen See more...

Quality Analyst

Webhelp

Pune, Maharashtra

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

a month ago seen See more...

Sr. Analyst - Global Analytic

Webhelp

Bengaluru, Karnataka

Tackle complex business problems by researching data and converting raw data into meaningful and actionable business insights. Write SQL queries to extract and analyze data from multiple SQL databases. Develop & publish & maintai...

a month ago seen See more...

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