Tech Architect/Manager

Information Technology

Job Title:

Job Description

Your Journey at Concentrix + Webhelp Starts Here:

At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

• Are you ready to reimagine the world?
• Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
• Are you bold in your decisions, and do you have contrarian views on how to run a business?

Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world.

#LI-Hybrid

Qualifications

• Bachelor’s degree in computer science or related field, along with 10 or more years of related experience.
• Strong computer and networking fundamentals with strong problem-solving skills.
• Proficient in the discipline of software development, project management, and team development.
• Excellent verbal and written communication skills, both technical and non-technical.
• 10+ years of full-stack development; designing interactive web applications, developing web services.
• 5+ years as a tech lead and/or manager(3+ Years as tech lead is a must)
• 3+ years of experience on Microsoft .Net/Azure technical stack
• Software development experience with at least 3 of the following technologies/frameworks, including but not limited to: C#.Net, Azure, PHP, Node JS, C++, Angular, Swagger, DevOps.
• Use of source control tools like Azure DevOps, TFS, Git, etc. and CI/CD pipelines. Strong understanding of Agile methodology/concepts.

Details

• Provide hands on technical leadership in designing and implementing solutions.
• Own end to end implementation of a feature from requirements, architect, design, develop and deployment to production by collaborating within and across functional or operations teams
• Actively participate in development and code reviews
• Lead and mentor a team of developers, providing guidance on technical challenges.
• Lead new/latest tech exploration and security, compliance initiatives.

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