Supervisor, Controls & Compliance

Customer Service/Support

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Support and drive implementation and compliance of various risk management (RM) related activities throughout the project life cycle in CNX
• Periodic tracking, analysis and reporting of risks to management.
• Participate in various reviews and audits as member of Risk Management Team to identify risks and share learnings.
• Review and write assessment/audit reports.
• Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigation of risks.
• Work with Clients for closure of external risks
• Periodically revisit various RM programs for improvement basis the feedback and learnings.
• Coordinate various risk assessments and audits to ensure participation and effectiveness.
• Support education and awareness of various RM programs at different levels

Key Skills and knowledge:

• Knowledge of Risk Management Frameworks
• Knowledge of ISO 27001, PCI DSS, Data Privacy, India IT Act/Cyber Laws
• Professional certification as Auditor/Internal Auditor- preferred
• Excellent communication and presentation skills
• Ability to provide structure and solution to problematic areas, providing reasonable explanation to ensure that agreement is reached by different parties
• Assertive with a positive attitude and an open mind
• Good people skills, including ability to present to Senior Management/ Client and convey key messages

Educational Qualification:

Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

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