Managed Services Ils Executive

• Have a customer first approach
• Building positive working level client relationships
• Understand Service Line offerings
• Enhance firm and personal brand value
• Negotiation and objection handling skills

• Successful completion of client engagement deliverables in line with project plan.
• Ensure supervision of a minimum hours clocked on a client.
• Working level client satisfaction
Reaching out to external C-Suite stakeholders

Quality

• Quality of output and timeliness of delivery
• Adhere to operational excellence norms
• Achieve high level of chargeable utilisation of available time
• Awareness of internal risk procedures
• Understanding of latest technology trends
• Become a subject matter expert (SME)
• Strong bias for action

• Perform on business / engagement specific KPI
• Number of assigned tasks delivered on time and project plans adhered to
• Display effective verbal and written communication skills
• Overall performance of the cluster/territory/market/zone