Manager Of Managed Services

MRI Software is seeking a Manager of Managed Services to join our team in Gurgaon! This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Support in India, with dotted lines to Managed Services Practice Leaders in NA, EMEA, and APAC.

Responsibilities:

• Local Managed Services oversight, leadership and people management of Managed Services employees as part of the India Managed Services Global Delivery Center and with planned expansion to support global Managed Services needs that is built for scale;
• Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the Managed Services team in India, with a focus on culture and community, people management, and delivery excellence.
• Drive global integration and standardization in India. Work with Managed Services Department Service Offering Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for India Managed Services teams;
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and
• Be the Managed Services representative for unique challenges and needs of the Managed Services India team within the broader Managed Services leadership structure.

Knowledge and Skills:

• 8 years plus years’ experience within a Business Management or related field and 5 years’ experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
• Experience with other business SaaS offerings a plus

Education:

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

Benefits:

• Ability to learn leading technical / industry standards and technologies
• Flexible working arrangements (2 days in the office)
• Annual performance-related bonus
• 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About the Business:

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. 

Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.