Lead - Technology Support

Job Description :

Roles & Responsibilities :

• Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of IT under scope of control (given Location) of End user of IT under scope of control (given Location).
• Responsible for End user perception management by assuring Positive increase in CaP score and CSI score year on year.
• Responsible for 100% accuracy of physical asset count Vs SAP asset register under area of control i.e. Location/s.
  
• Responsible for implementing process simplification, process Digitalization to achieve higher productivity, reduce cost of operations and improve quality of services for greater user satisfaction.
• Responsible to ensure 100% compliance w.r.t. processes, licenses and cyber security
• Responsible Planning, Budgeting and Managing Budgets for area under control.
• Serve as Band Ambassador of IT.

• Responsible for Managing the Location heads and third party resources achieving continuous improvement on :

  (i) Productivity of the resources

  (ii) SLA Adherence

  (iv) Reduction of Incidences, cost and resource count/user

Qualifications :

• B.E. / B. Tech (Computer or IT) and ITIL certification B.E. / B. Tech (Computer or IT) and ITIL certification.
• Minimum 5 years of Industry experience preferably in the field of End User Management or IT operations.
• Knowledge of overall IT landscape - Infrastructure, Applications, Networking, security with Special focus on Customer engagement & Project Management
  Microsoft platform related Certification.
  
• Good understanding of ITIL Frame work.
• Basic knowledge about Central Infra, Data Center, Network and Security technologies.
• Good communication and personality, Consulting Skills.

(ref:hirist.tech)