AddressRemote Work: Hybrid
Overview:
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
Monitor application problems and update stakeholders via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms. Candidates needs to work in 24x7 rotational shift.
Responsibilities:
Job description NOC L1/ Technical Customer Support Level 1
Qualification (Please specify) – Any bachelor degree related to computer science
Fresher candidate for 24x7 support profile
Monitor infrastructure and application related alerts in ServiceNow, nagios, uptime and any other monitoring tools
Able to handle production calls and escalate it to the right people
Candidate should have the excellent verbal and written communication skills
Should also handle the outage call and document the changes along with the timelines during outage call.
Follow up on the reported issues until its completion
Generate report for infrastructure alerts and share it with the clients
Skills - ServiceNow, Nagios, uptime and any monitoring tools
Qualifications:
- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.
