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- As part of the Global Services team in the compression business, provide Technical Support to Siemens Energy customers and internal stakeholders
- Customer Technical Support team provides detailed technical responses to internal and external customer enquiries related to SE Compressor products
- Manage Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the case
- Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution
- Coordinate internally with subject matter experts (SMEs) to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
- Participate in and/or conduct process and design FMEA and RCA as a part of cross-functional team, as required
- Support reporting and monitoring of performance metrics by ensuring high responsiveness.
- Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc. Use this data to suggest design changes for product improvement to engineering
- Closely coordinate with remote diagnostics team to leverage available unit data in troubleshooting
- Constant engagement with the team to identify areas of improvement, cost out and standardization
- Coach and mentor other members of the team.
Education Qualification:
- Bachelor’s degree in Mechanical or Electrical Engineering with 4 to 8 years of relevant experience.
- Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
- Excellent understanding of engineering fundamentals with a good working knowledge of industry standards (API, ASME, etc.)Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
- Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
- Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.
- Strong analytical skills and the ability to perform detailed engineering calculations
- Excellent social skills as well as professional appearance to ensure first class customer interaction
- Ability to act as lead for specified projects, and drive actions
- Ability to identify significant engineering issues and escalate accordingly
- Ability to work well in a team environment, as well as independently
- Ability to assess technical risk based on available data and/or calculation results.
- Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.
Preferred:
- Knowledge and understanding of Siemens Energy products and services.
- Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly beneficial.
- Willing to work in all 3 shifts including weekends
- Willing to support field investigation
LET’S TALK ABOUT US
"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Unit Industrial Applications, we offer comprehensive digital portfolio solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification and solutions for Subsea business.
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