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Form of work
SalaryThe Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager or Senior Network Operations Team Leader.
Who you are
- Proactively monitor customer networks to identify fault occurrences.
- Acknowledge, check, and respond to customer fault reports.
- Perform timely and accurate diagnostics, ensuring fault clearance wherever possible.
- Ensure accurate ticket detail entry and updates for all fault reports.
- Ensure technical and managerial escalation completed to defined timescales.
- Test and liaise with customers and other internal or external agencies and third parties.
- Ensure overall adherence to quality procedures and working processes.
- Ensure awareness of SLA agreements and perform all ticket actions in timescales to support SLA success.
- Identify and agree cover wherever possible for planned absences.
- Proactively identify self-development needs.
- Actively support team members in day-to-day operations
- Assess the fault tickets correctly based on the information available and contact customer/service desk for more details.
- Carry out initial diagnostics on service, identify understand & resolve incidents/alarms within pre-defined technical or time-based criteria across the end-to-end service.
- Manage reactive incidents accordingly, either to resolution or passing to 1st Line
- Ability to monitor & carry out 1st line diagnostics & fix on multiple IP& Data technologies.
- Ability to work 24/7 rotation shift.
- Employee working persona is Hybrid and base location is Pune
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
Together we can
