AddressJob description - Technical Support Engineer
Responsibilities
· Managing multiple client accounts for technical support
· Deploying Odyssey’s products for clients;
· Monitoring and maintaining Odyssey’s products;
· Installing and configuring operating systems and applications;
· Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
· Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
· Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
· Providing support, including procedural documentation and relevant reports;
· Responding within agreed time limits to call-outs;
· Prioritizing and managing many open cases at one time;
· Establishing a good working relationship with clients and teams;
· Testing and evaluating products;
· May require to work onsite in Customer location
Technical Knowledge
· OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
· Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
· Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
· Working experience in setting up web servers, email servers
· Experience in network protocols and packet analysis
· Familiarity in database/system administration will be an advantage
· CISA/CISSP certifications will have a weightage
· Working experience in SSL, PKI, security protocols/products will be an added advantage
Additional skills
· Able to work independently and efficiently to meet deadlines.
· Self-motivated, Detail-oriented and organized.
· Experience with Hardware and Software issues.
· Proficient in Internet related applications such as Web Browsers & E-Mail clients
· Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
· Flexibility to travel, relocate, adapt to locations/languages
Salary
3.2 L_ pa_
Education
BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.
Location
· Mumbai
Job Types: Full-time, Permanent, Fresher
Salary: ₹320,000.00 - ₹330,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
Shift:
- Day shift
- Night shift
- Rotational shift
Education:
- Bachelor's (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
