Address Job Profile Name
Technical support engineer L2
Experience Required
3- 6 years
Skills Required
Experience of developing, enhancing and supporting application systems Knowledge of development methodologies Excellent communication skills - good interpersonal and influencing skills
Work Location
Pune
Position Required
5
Detail Job Description
Job description
- Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides application support relating to software functionality, incident resolution, and systems configuration, through various mediums, including case escalations, phone, email, and chat.
- Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks call using problem management database and maintain history records and related problem documentation
- Meet and exceed established benchmarks and expectations
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- Stay current on all key support topics, including product knowledge and required technical and soft skills
- May test software and hardware to evaluate the ease of use and whether a product will aid a user in performing work
- Provide expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction.
