L3 Support Engineer

L3 support Engineer (3rd line CISCO SME):

Experience: 7+ years

Job type: Full time

Location: Location: Tamil Nadu / Kerala / Pune

• Ownership of complex faults and changes until resolution.
• Provide support for escalated faults from the 2nd line engineer teams.
• Problem management.
• Firmware Management.
• To complete root cause analysis for major incidents
• To plan and complete network or security related projects.
• Upkeep and creation of detailed network documentation.
• Disaster Recovery/Failover Testing.
• To be the subject matter expert in one or more of the below products:
• Cisco ISE
• Cisco DNA Center
• Cisco Wireless
• To provide support and mentoring to peers within the NOC.
• On-call rota out of hours for high priority incidents.
• Knowledge and experience required:
• Demonstrable experience supporting and/or deploying:
• Cisco ISE (v2.7 or above)
• Cisco DNA Center
• Cisco Wireless networks
• Experience FirePower FTD, or at minimum another NGFW vendor such as Paulo Alto or Fortigate.
• Conventional networking understanding to at least CCNP level.

:

• Internal and external routing protocols (BGP, OSPF, EIGRP)
• Switched networks (trunking, VLANs, STP, etc.)
• Network Redundancy protocols (HSRP, VRRP, BFD, etc.)
• Proficient in packet capture and analysis
• Excellent verbal and written communication skills with a professional phone manner.
• Flexible approach to work with the ability to work efficiently under pressure.
• Ability to work in a team with little supervision using own initiative.
• Strong customer service focus.
• Eager to learn and develop technical skills.
• A strong team player.

:

• CISCO CCNP Enterprise with one of the below concentrations:
• 300-715 SISE - Implementing and Configuring Cisco Identity Services Engine
• 300-430 ENWLSI - Implementing Cisco Enterprise Wireless Networks
• 300-435 ENAUTO - Implementing Automation for Cisco Enterprise Solutions
• Experience with CISCO Umbrella
• Knowledge or experience with SD-WAN networks (preferably CISCO)
• Experience with HPE Aruba technologies
• Experience with other orchestration platforms
• Familiarity with Cloud products such as Azure / Amazon AWS
• Experience working within a Managed Service Provider Environment
• Exposure to network automation/programming such as Ansible/Python

Job Type: Full-time

Salary: ₹1,500,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person