Service Engineer ( Customer Field Support )

Responsible for repairs in Service center as well as on-site customer service support in de-

fined time frame.

In case of customer complaints, determine the cause of the failure and compare it with the customer information -> On-site diagnosis.

Writing reports for the customer or internally.

Carry out repairs or modifications as specified on the service order / directed by supervisor.

Visiting service partners to assist with practical trainings and proper utilization for customer com-

plaints and follow-ups for reports.

If necessary, request replacement material or inform the supervisor in case of warranty decisions.

Focus on end-user spare part business coordinating with HO team.

Handling AMC contracts as directed by Service Manager.

Document the used material and used hours and write a report in the SAP-CS system

Reporting required parts, working hours in the SAP-CS system

Adding information to the service order in the SAP-CS system

Providing service support to customers based on the request from sales/customer.

Job profile calls for pan India travel.

Inspecting customer units, making a report (if possible analysis report) at site and sending the

service estimate (necessary spares) and offer as per the service guidelines to concerned sales

engineer.

Maintaining the complete documentation of service orders and files.

Updation of the records in the system.

Maintain all tools, tackles & instruments in working condition & timely maintenance of the same.

Visit to customer place for Retrofit, AMC & spare business increasing service revenue.