Address
Form of workWhat You’ll DoLead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.Decision Making / ImpactDecisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Abil...
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.Decision Making / ImpactDecisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Abil...
What You’ll DoLead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.Decision Making / ImpactDecisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.Role and specific responsibilitiesAssociate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
Takes ownership of task/project implementation for assigned engagements.
Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.Who You’ll Work WithCX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Who You AreExpertiseBachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field
8 to 12 years of experience in technical consulting, design, deployment and troubleshooting
Experienced in customer-facing roles including pre-sales and/or service delivery roles.
Experience in Networking Protocols : detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS, SR, Multicast & BNG
Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus 2K/5K/7k/9k, Catalyst And Variants of Cisco UCS
CCIE desired (Routing & Switching / Service Provider) & related certification (OpenStack, DevNet, VMware, Kubernetes, AWS, Azure, etc.) with a strong drive for continuous learning.
Possess creative problem-solving and excellent troubleshooting/debugging skills.
Lead team of junior engineers on specific projects
Understanding of APIs and scripting skills (Python, Ansible)
Analytically energetic with the ability to collect, organize, and analyze massive datasets
Easily simplifies, communicates, and educates customers about complex data and processesLeadership / AutonomyReceives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
Mentor and develop others. Involved in strategic projects with high visibility. The emphasis is on complexity, active participant/initiator, and leader.Why CiscoAt Cisco, each person brings their outstanding talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.We connect everything – people, process, data, and things – and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.#WeAreCisco
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.Decision Making / ImpactDecisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.Role and specific responsibilitiesAssociate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
Takes ownership of task/project implementation for assigned engagements.
Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.Who You’ll Work WithCX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Who You AreExpertiseBachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field
8 to 12 years of experience in technical consulting, design, deployment and troubleshooting
Experienced in customer-facing roles including pre-sales and/or service delivery roles.
Experience in Networking Protocols : detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS, SR, Multicast & BNG
Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus 2K/5K/7k/9k, Catalyst And Variants of Cisco UCS
CCIE desired (Routing & Switching / Service Provider) & related certification (OpenStack, DevNet, VMware, Kubernetes, AWS, Azure, etc.) with a strong drive for continuous learning.
Possess creative problem-solving and excellent troubleshooting/debugging skills.
Lead team of junior engineers on specific projects
Understanding of APIs and scripting skills (Python, Ansible)
Analytically energetic with the ability to collect, organize, and analyze massive datasets
Easily simplifies, communicates, and educates customers about complex data and processesLeadership / AutonomyReceives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
Mentor and develop others. Involved in strategic projects with high visibility. The emphasis is on complexity, active participant/initiator, and leader.Why CiscoAt Cisco, each person brings their outstanding talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.We connect everything – people, process, data, and things – and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.#WeAreCisco
