Address
Form of workWhat You’ll Do· Lead & drive software design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.· Support presale activities and translate business requirements into solution design.· Provide/assist customers with development, integration and implementation of tools, systems, and service assurance for Cisco technologies.· Drive customer technology transitions, influencing solution architectures and services.· Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.· Build customer simulations in internal labs to resolve/validate issues.· Create and deliver customer collateral, portals, documentation, and knowledge transfer.· Build and maintain key CX and customer stakeholder relationships facilitating best-in-class customer experience· Play the role of an individual contributor.Decision Making / Impact · Decisions impact...
What You’ll Do· Lead & drive software design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.· Support presale activities and translate business requirements into solution design.· Provide/assist customers with development, integration and implementation of tools, systems, and service assurance for Cisco technologies.· Drive customer technology transitions, influencing solution architectures and services.· Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.· Build customer simulations in internal labs to resolve/validate issues.· Create and deliver customer collateral, portals, documentation, and knowledge transfer.· Build and maintain key CX and customer stakeholder relationships facilitating best-in-class customer experience· Play the role of an individual contributor.Decision Making / Impact · Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.· Ability to understand and communicate project scope and map it to customer business goals and objectives.· Mentorship impacts technical members of own teamRole and specific responsibilities · Participate in services presales activities. Identify up-sell opportunities and articulates the value of combined Cisco services and technology solution proposal.· Participate in Statement of Work scoping, review, and creation.· Participate in initial implementation and/or onboarding kick-off meetings.· Conceptualize and deliver Customer Requirements Document, Implementation Plan and High Level Design Document· Support solution implementation and strategy plans.· Technical leader of cross-functional teams across technical, operational, enterprise and service provider architecture domains· Best practices, success stories and IP Collection curation and sharing· Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.· Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.· Create and deliver trainings for new and junior technical resources within the team.Who You’ll Work WithCX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Who You Are· Typically requires BE/B.Tech/BSC Computer Science or equivalent 8+ plus years of work experience. · DevNet Associate or equivalent understanding level of network and software automation/orchestration, microservices, containers, cloud, databases, open source etc· Good knowledge around topics of Software Development Lifecycle (SDLC), Site Reliability Engineering (SRE), Agile, DevOps, SecOps, software validation/QA etc · Deep knowledge of at least one Customer Vertical / IT industry· Ability to express complex ideas graphically and write them clearly.· Ability to partner with client from business perspective and address challenges in consultative manner. Focus on providing client value and demonstrating ROI while resolving customer business problems.· Mentorship skills for junior team members.Expertise · Experience with Python, Jenkins, Groovy, CI-CD, Dockers, K8s, Build tools, Helm, EKS· Unix/Linux Systems Administration Skills· Experience on Cloud (AWS/Azure)· Good at Problem Solving, Coding Skills· Intermediate at Prometheus, Ansible, Terraform· Intermediate knowledge on Database (SQL)· Intermediate knowledge on Network Stack, Nginx, Grafana/ELK· Exposure to Cloud Native technologies· Exposure to Observability (Application Performance Monitoring)Leadership / Autonomy · Technical leadership in multi-disciplinary project and program teams as per complexity.· Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.· Mentor / develop others. Involved in strategic projects with high visibility. The emphasis is on complexity, active participant/initiator, and leader.Why CiscoAt Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything – people, process, data, and things – and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices. We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities. #WeAreCisco
