AddressJob Summary:
- Provide day-to-day production support for the PI system including the PI Data Archive, PI Asset Framework, PI WebAPI and additional OSI PI components.
Responsibilities
- Create, monitor, and provide maintenance for PI system
- Assist end users with the use of PI tools including PI System Explorer (to build PI AF templates, calculations, event frames, etc.), PI Vision for creation of displays, and other PI end user client tools such as PI Data Link
- Respond to requests for technical assistance electronically, phone and in person
- Diagnose and when practical resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates Weekend and After-Hours availability
Requirements and Qualifications:
- Working of knowledge of PI Historian, AF, PI WebAPI and Analysis
- Working knowledge of Powershell, scripting is a plus
- Working knowledge of Windows Server 2016, 2022
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Oral and written communication skills
- Customer service orientation
- Problem solving
- Adaptability
- Planning and organizing
- Attention to detail
Education
- Bachelor Degree in Computer Science or equivalent field.
- 3+ years in IT function within the related industry.
