Address
Form of workCustomer retention
Contract renewal with annual price increase
Manage collection
Up-selling to existing customers
New business development
Work collaboratively with pan India KA cross-functional teams
New Business Development
Market survey, competitor analysis to understand gaps of our services
Control cost and work within the allocated budget
Support the service team by providing client feedback
Attend to other work-related duties as may be assigned to you from time to time
KEY DELIVERABLES:
- Customer (Revenue) retention of 95%+
- On-time customer contract renewal of 100%
- Price increase from existing customers as per target set
- Manage collection and DSO as per targets set
- Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set CORE COMPETENCIES
- Excellent Customer Relationship management skills
- Good communication - both verbal and written
- Proven track record of customer management and business development
- Ability to work with cross-functional teams
EDUCATIONAL REQUIREMENTS
- ASM & above with minimum 5 years of overall career experience in sales, with predominantly managing large commercial customers and interacting with key decision makers
- Ability t
