AddressWho We Are
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in
15 states across the Midwest and western United States and offer our staff and Partners the opportunity
to serve a variety of industries. In 2019, we extended our operations to Mumbai, India, and desire to
expand our shared services segment there. Founded in 1917, our culture is the foundation of who we
are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue
their interests both in the office and at home. At Eide Bailly we are passionate about the clients we
serve, the work we do, and most importantly, having fun while we do it!
Why You'll Love Working Here
At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our
culture focuses on collaboration to achieve career growth. Innovation is highly encouraged, which is
where programs like our EB Xchange originate. This program allows interested tax and audit employees
to complete a rotation into a specialty area. We promote happy employees by making work/life balance
a priority along with being actively involved in our communities. Our dedication to service can be seen
through the Firm's decision to match charitable donations made by employees, as well as providing
opportunities to volunteer throughout the year. Most importantly, we like to have fun! We offer a
professional and fun work environment with frequent lunch and learns, socials, contests, outings and
other events.
Typical Day in the Life of an Senior IT Application Support Engineer
- Respond to incoming support requests from users via phone, email, and ticketing system
- Troubleshoot and resolve complex technical issues related to software applications
- Work with software vendors and development teams to resolve application-related issues
- Maintain accurate documentation of support requests, resolutions, and related information
- Collaborate with the IT team to implement best practices for software Application Support
- Provide training and support to users on new and existing software applications
- Ensure all support requests are resolved in a timely manner and in accordance with SLAs
- Support onboarding/offboarding of process
- Continuously improve processes and procedures related to Application Support
- Should be actively engaged and supportive of Eide Bailly’s change management process.
- Monitor critical application
- Ensure QuickBooks server updates are maintained
- Support the incident management process and escalate major incident to Onshore as needed
- Validate critical applications after monthly server patching
Who you are
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 4-10 years of experience in a similar role providing technical support for software applications
- Strong understanding of software applications and technologies, including experience with SQL and web-based applications
- Ability to troubleshoot and resolve complex technical issues
- Excellent customer service and communication skills, both written and verbal
- Ability to work effectively with both technical and non-technical teams
- Strong organizational and time-management skills
- Ability to prioritize tasks and manage multiple requests simultaneously
What to Expect Next
We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out
to schedule a phone interview with you to learn more about your career interests and goals. In the
meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us
page.
Eide Bailly is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.
