AddressRole & Responsibilities
Respond to customer inquiries, troubleshoot software issues, and provide timely resolutions.
Diagnose and debug complex software problems by analyzing log files, database entries, and code.
Collaborate with the development team to identify and resolve software bugs and deficiencies.
Guide customers through software installations, configurations, and updates.
Create and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
Escalate critical issues to the appropriate internal teams and ensure proper follow-up until resolution.
Participate in on-call rotation for after-hours support as required.
Assist in testing and quality assurance of software releases.
Provide feedback to improve product features and user experience based on customer interactions.
Preferred Candidate Profile
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
Min 2 years of Proven experience as a Software Support Engineer or similar role.
Strong proficiency in programming languages such as .NET, C#,
Familiarity with databases (SQL, NoSQL).
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Customer-focused mindset with a dedication to delivering high-quality support.
Experience with ticketing systems and remote support tools.
Ability to work independently and collaborate effectively within a team.
Skills: database troubleshooting,nosql,software Support Engineer,feedback analysis,databases,software configuration,customer support,troubleshoot software issues,technical documentation,software debugging,software testing,respond to customer inquiries,on-call rotation,log analysis,quality assurance,exceptional communication skills,communication,sql,c#,.net,problem-solving,team collaboration,software installation,troubleshooting,remote support,ticketing systems,debug complex software problems,identify and resolve software bugs,software updates,escalate critical issues
Skills: Software Debugging, Software Configuration, Software Installation, Sql, Problem-solving, Software Updates, Remote Support, Log Analysis, Communication, ticketing systems , C#, .NET, Software Testing, Nosql, Customer Support, Technical Documentation, Quality Assurance, Troubleshooting
Experience: 2.00-4.00 Years
