AddressAssistant Vice President - Client Servicing
Job Description:
This is a P&L position that involves servicing existing customers by offering them a world-class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive Client Servicing team and executing various marketing initiatives.
Job Responsibilities:
- Grow the business in terms of topline & bottom-line for the Zone
- Develop & execute annual operating plan - revenue & cost planning and forecasting
- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
- Ensure timely delivery of services to clients
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level
- Setup a system that delivers high customer retention
- Recruit, train & develop a Client Servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Key Skills:
- Client handling and application of Telesales techniques
- Quick thinking and problem-solving
- Verbal communication with active listening
- Vision and foresight to create new opportunities for customer
- Team Management & Interpersonal skills
- Data Interpretation & Report Management
- Should be target oriented
- Strong leadership skills and team player
- Preference for candidates with Team handling experience of 100+ Individual
