Head Of Sales Practices And Conduct Management - I&P

• Wells Fargo India and Philippines operates across 4 locations between India & Philippines (I&P) with a combined strength of 45,000+ direct and vendor resources, providing enabling global talent capabilities for Wells Fargo Bank NA, in Technology, Operations, and Corporate Functions such as Risk, Supply Chain, Finance and HR.
  Reporting locally to the Head of COO Functions and globally to the Head of Conduct Management, Wells Fargo Bank, this position is responsible for overall management of the portfolio of SPCM services delivered across India and the Philippines.
  Sales Practices & Conduct Management (SPCM) is a front-line operation responsible for ensuring employees act ethically on behalf of Wells Fargo and are consistently doing what's right for customers and each other. The group provides enterprise-wide conduct functions, including Enterprise Investigations, EthicsLine operations, and the Insider Threat Program, to support the company in managing conduct-related issues. It is also home to the Loudspeaker program, which strives to improve our customer and employee experience through the sharing of employee feedback and ideas. SPCM is part of the Chief Operations Office.
  The SPCM team currently operates a small global team in I&P, supporting conduct investigations for the local geography and enterprise-wide support to areas like analytics and reporting. SPCM is looking to expand its presence across I&P to leverage the talent and efficiency from a global workforce and support additional functions. The total size of the SPCM team in I&P is expected to grow out to approximately 150+ FTE.
  This role includes overall responsibility and local leadership for all SPCM teams based out of I&P. This role will be based in India, ideally in Hyderabad.
  Key aspects of managing the operation include, but are not limited to the following:
• Build a strong alignment with the Enterprise SPCM team across the spectrum of services. Develop organizational structure for optimal interactions and scale with functional leaders for each sub-group.
• Contribute to and help execute the strategic direction for SPCM. Support SPCM leadership to ensure global growth and footprint are effectively managed from a metric delivery, risk and people perspective resulting in an integrated global organization.
• Delivery of services
  Deliver a high level of stakeholder experience in all touchpoints.
  Oversee delivery of services, providing local escalation for each of the functional groups operating from I&P. Partner with functional leadership to ensure seamless execution of goals and priorities.
  Develop and manage department resources and expense budget.
  Drive process improvement and productivity initiatives

Risk Management
Ensure a strong control environment is in place to manage operational, third-party, compliance and reputational risk in all activities.
Work closely with Control partners to ensure frontline risk and control management, including meeting Regulatory requirements.
Desired Experience
Required Experience

• Experience with US Banking regulations, especially in the Consumer banking
• Experience with global in-house centres supporting the US
• Built and/or managed large teams of 100+
• Qualifications - Post Graduate degree
• 15+ years' experience in Operations, Employee Relations, Investigations or Risk Management, preferably with a multinational corporation, with 8+ years in senior leadership roles
• Proven change management experience with solid decision-making skills and analytical ability.
• Proven strong relationship management skills and demonstrated success in building partnerships, collaborating and influencing at senior levels across lines of business as well as with corporate partners and external vendors.
• Ability to handle multiple priorities and work to tight deadlines, coupled with a commitment to the highest quality standards and an eye for detail
• Team player, with the ability to gain confidence and trust at all levels of the organization, leveraging networks and overall strength of the enterprise
• Excellent people management experience including coaching, teaching and mentoring of team members
• Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader
• Experience managing teams in a matrix environment.
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities and for management of risk exposure.
• A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

Posting End Date:
28 Feb 2024
*Job posting may come down early due to volume of applicants.
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