Executive/Senior Executive

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  Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests

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  Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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  Functional Competencies/ Skill
  • Process Knowledge ? Knowledge of assigned process, tools and systems ? Foundation to Competent

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  Behavioral Competencies
  • Collaborative working
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Client (Internal) Centricity
  • Effective Communication

Roles & Responsibilities:

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  Skills ( Must Have)
  Good communication- written and verbal
  Good Domain knowledge in Accounting
  Basic knowledge in MS Office, especially MS Excel, MS Word, PPT
  Organizational and time-management skills
  • Attention to detail
  • Teamwork skills
  • Ability to work with little supervision and meet tight deadlines
  · Open to All Shifts · Hard Working/Willingness to stretch
  • Sense of responsibility initiative and high quality work standards
  • Resourcefulness/Problem Solving/Self-Starter
• Skills( Good to have)
  • ERP System: SAP ECC
  • Workflow systems : Knowledge of SNOW etc.

• Manage Chart of accounts (COA) Creation/Modification/ Implementation (GL Codes/Cost Center/profit Center/Customer/ Partner/Vendor, etc.)

• Good Oral & Written Communication skills in order to handle the client queries.

• Updates himself/herself regularly with Company policies on Information Security Management System.
• Access rights compliance

• Positive & Excellent Attitude
• Sense of responsibility initiative and high quality work standards
• Strong team working and handling skills
• Customer First Mindset
• Resourcefulness/Problem Solving/Self-Starter
• Open to Shifts especially US
• People friendly
• Hard Working/Willingness to stretch
• Open to travel
• Valid Passport

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.