AddressQP 71004 Rev 0 10.05.23
HUMAN RESOURCES
JOB DESCRIPTION
Reference No.
6241
Next Review
Aug 2025
SEW-EURODRIVE Ind Pvt Ltd
Revision No.
0
Date
27.01.11
JD Human Resources
Compiled By
JD-6131
Approved By
JD-6001/
6002
Issued By
JD-4531
Not to be photocopied and / or given to others without permission of the issuing authority. “Uncontrolled copy in printed”.
POSITION : ASSISTANT MANAGER / EXECUTIVE – BRANCH TECHNICAL SUPPORT
(D&A)
WORK LEVEL: 04
RESPONSIBILITY:
1. Service visit to customer site for commissioning of inverters.
2. Visiting customer site to identify new applications and potential for solutions business.
3. On line (Thro. Telephonic conversation) service support to customers / branch engineers on
service / Commissioning of electronics.
4. Onsite service of SEW’s electronics products and resolving the complete problem in time.
5. Preparing SRF for service issues and co-ordination with plant service engg for the units coming
to plant for further service. Ensure to complete the service process on time.
6. Maintaining Service documentation for all Service conducted.
7. First line of contact for Germany on information related to application & Technical Support of
electronics products – Jointly (Manager D&A).
8. Application engineering – Developing new application’s for complete drive management-jointly
(Manager D&A).
9. Assisting the repair department on Critical issue/ crisis situation.
10. Technical support for switching cabinets through local vendors according to the customer
requirement.
11. Training on & off the customer site and SEW employees on service and application
development.
12. Responsible to maintain documents and records as per QMS procedure of the department
QP 71004 Rev 0 10.05.23
HUMAN RESOURCES
JOB DESCRIPTION
Reference No.
6241
Next Review
Aug 2025
SEW-EURODRIVE Ind Pvt Ltd
Revision No.
0
Date
27.01.11
JD Human Resources
Compiled By
JD-6131
Approved By
JD-6001/
6002
Issued By
JD-4531
Not to be photocopied and / or given to others without permission of the issuing authority. “Uncontrolled copy in printed”.
AUTHORITY:
1. Planning & execution of Electronics Service Job on site depending upon Priority – Jointly
(Manager D&A and respective Branch manager).
2. Decision on replacement of the components at the time of attending the job. Jointly (Manager
D&A).
3. Authority to certify the warrantee cases at site. - Jointly (Manager D&A).
DIMENSIONS:
Area : Region assigned
Direct Reporters : 0
Turnover : 10 lakh service revenue per year,
40 service jobs per year
8 to 10 new application projects in a year
PROFILE:
EDUCATION : Graduate in Electrical/Electronics engineering from reputed institute
EXPERIENCE : Minimum 2 years and above in the field of drives and automation. Should have
experience in service or maintenance in drives and automation products
SKILLS REQUIRED : Service / repair Skills, Customer relationship management, Communication skills.
