Technical Support Executive (1-2 Years)

Job description

Respond to customer inquiries via phone, email, and chat with a professional and customer-friendly approach.
Provide prompt technical assistance, diagnosing and troubleshooting hardware, software, and network issues.
Maintain and monitor in-house technical systems (PCs, Laptops, Printers etc.) for seamless operations.
Collaborate with customers to understand issues, gathering relevant information for efficient problem-solving.
Create and update detailed documentation for technical issues and solutions.
Utilize remote desktop tools for efficient issue resolution.
Conduct on-site visits for in-depth problem resolution when remote troubleshooting is insufficient.
Escalate complex technical issues to internal teams for further investigation and resolution.
Follow up with customers to ensure satisfactory issue resolution.
Stay updated on product features and enhancements.
Conduct software testing to identify and report bugs, ensuring software quality and reliability.
Collaborate with the development team, providing insights based on customer interactions.
Educate customers on product features and offer training for enhanced self-sufficiency.

Refer code: 977660. Zorior - The previous day - 2024-03-26 07:11