Associate Engineer - Technical Support

We aspire to be a world leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers.

If you are an Innovative Tech-savvy individual, look no further.

Job Description:

• Providing Support to Field (Domestic/Overseas) Engineers
• Trouble Shooting, Diagnosing and Resolving Product issues
• Log the Complaints in CRM
• Simulate the problems at Support Centre
• Report Product issues to Design & Software Team
• Provide prompt Solution to the Customer
• Knowledge Base Maintenance on Website
• Identify the Product Area that needs Training
• Identify the Field Engineers who need Training
• Design Training Modules Updating Training Modules
• Identify the Region where Training to be carried out

Qualification: B.E / B. Tech (Electronics & Telecommunication Engineering)

Please find the list of topics for further preparation.

Topics:

• Basic Networking concepts
• OSI Layers
• TCP/IP
• Working on various devices like Hub, Switches, Routers, etc.
• IP Address (Classes etc.)
• Subnetting
• VLAN