Executive - Customer Service - Voice Process - It

Job summary
Voice Process Executive/Representative responsible for handling customer interactions through voice channelsAddress customer inquiries, resolve issues, and ensure positive customer experienceProvide exceptional Customer Service and maintain detailed records
Job seniority: entry level
Responsibilities
• Handle incoming calls, address customer queries, concerns, or requests professionally• Provide accurate information and assistance to customers regarding products, services, policies, and procedures• Investigate and resolve customer complaints, issues, or escalations promptly• Maintain detailed and accurate records of customer interactions, transactions, and complaints• Stay updated on the company's products, services, and promotions• Adhere to quality standards and call center procedures• Identify opportunities to promote additional products or services to customers• Demonstrate excellent communication skills and effective problem-solving• Collaborate with team members and other departments to resolve complex customer issues
Requirements
• High school diploma or equivalent; some positions may require a bachelor's degree• Previous experience in Customer Service, call center, or a related field is often preferred• Excellent communication skills, both verbal and written• Ability to handle stressful situations and maintain a calm and professional demeanor• Familiarity with customer relationship management (CRM) software is a plus
Key Skills Needed
• Strong interpersonal and Customer Service skills• Proficient in using computer systems and navigating through software applications• Time management and multitasking abilities• Problem-solving and decision-making skills