Head - Customer Service - Call Centre (4-10 Yrs)

Head Customer Service
- Manage contact center operations
- Be responsible for all operational metrics (SLAs, resolution TATs, and customer experience)
- Act as trainer/ coach for call center team conducting new joiner and regular on-job training
- Drive our training programs and performance management frameworks for employee growth
- Work closely with the product team for developing technology solutions to improve existing processes and team productivity
- Drive 'continuous improvement' in call center operations to drive excellence
- Hire and build a highly motivated, well-trained contact center team