Job DescriptionAbout Design Partner ProgramDesigners are the most critical piece in the customer service chain where they take care of sales as well as service the interior designs. Design partners (DP) work on a marketplace/freelance model with Homelane where they take part in the various projects as per their interests on commission basis. There are 2800+ Design partners working with Homelane and it is doubling every year.Role DescriptionThis role is required to own DP retention/engagement along with program managing the overall program through collaboration with various functions. Few highlights on role:
- Responsible for supply growth (Design Partners) across Homelane models in all cities based on revenue target
- Build channel models across the country to ensure the supply growth
- Drive technology initiatives to improve end-to-end DP experience and customer design experience with homelane.
- Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service enabling better customer service and DP efficiency
- Analyze the funnel and help improve DP retention and engagement by taking various initiatives helping them perform better.
- Decide on DP payouts and incentives to ensure optimum business outcome
- Coordinate with Ob-boarding, Training, business functions to ensure right decisions are taken by the functions impacting the business
- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
- Strengthen the DP community by making active connections, organizing regular meetups, events etc.
- Run campaigns/contests to engage DPs and improve retention
- Program managing end to end operational process, ensuring cost optimization and maximum efficiency.
- Work on branding/marketing the program to make it the most desirable place for interior designers to work.
- Solve member-related issues to ensure a cohesive community and manage DP expectations.
Job Requirement
- Excel/Google Spreadsheet skills (intermediate to advanced proficiency)
- Excellent written and verbal communication skills
- Analytical skills with ability to use hard data and metrics to make and support decisions
- Strong problem-solving skills and abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables
- Business and financial acumen.
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members, key stakeholders, executives, and other individuals involved with or affected by the program.
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