Address- We are seeking an experienced and dynamic Senior Service Delivery Manager to lead our. Service Delivery function within the Security Services division. The successful candidate will. play a pivotal role in overseeing the end-to-end Service Delivery lifecycle, ensuring the. satisfaction of our clients, and contributing to the continuous improvement of our security. services.
What You'll Do:.
- Client Relationship Management:. Act as the primary point of contact for key clients, building and maintaining strong relationships. Understand client needs, expectations, and objectives to align Service Delivery accordingly
- Service Delivery Oversight:. Oversee the entire Service Delivery lifecycle, ensuring the timely and effective delivery of security services. Collaborate with cross-functional teams to meet and exceed client service level agreements (SLAs).
- Project Management:. Lead and manage security service implementation on projects, coordinating with internal teams and clients.. Develop and maintain project plans, timelines, and resource allocation
- Quality Assurance:. Implement and maintain quality assurance processes to ensure the highest standards of service.. Conduct regular service reviews and audits to identify areas for improvement..
- Escalation Management:. Manage and resolve escalated issues promptly, collaborating with relevant teams to implement corrective actions. Provide timely and transparent communication to clients during escalations.
- Performance Metrics and Reporting:. Define and monitor key performance indicators (KPIs) for Service Delivery
- Prepare and present regular performance reports to clients and internal stakeholders
- Continuous Improvement:. Identify opportunities for process optimization and service enhancement.. Implement best practices and contribute to the development of standardized Service Delivery methodologies
- Team Leadership:. Lead and mentor a team of Service Delivery professionals.. Foster a culture of accountability, excellence, and continuous learning
- What You'll Need:. Bachelor's degree in Business administration, IT, Security Management, or related field
- 12 years of proven experience in Service Delivery management within the security services industry
- Demonstrated success in managing client relationships and delivering security services on time and within scope. Strong project management skills with relevant certifications (e.g., PMP, ITIL).. In-depth knowledge of security services, technologies, and industry best practices.
- Excellent communication, negotiation, and leadership skills
About Cyble:. Cyble provides the fastest and most comprehensive coverage across adversaries, infrastructure, exposure, weaknesses, and targets.. Cyble empowers governments and enterprises to safeguard their citizens and infrastructure by providing critical intelligence in a timely manner and enabling rapid detection, prioritization, and remediation of security threats through its advanced capabilities for data analysis, expert insights, and automated processes.. Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India, Cyble has a global presence. To learn more about Cyble, visit www.cyble.com
