AddressRole - Net Promoter Score AgentCustomer Service
JOB DESCRIPTION
ï'· Understanding of Net promotor score and consumer behaviour
ï'· Regularly compute and monitor NPS scores to observe fluctuations
ï'· Recognise areas of customer dissatisfaction, collect, and analyze qualitative feedback from
customers
ï'· Evaluate and extract valuable insights from NPS feedback
ï'· Disseminate insights to various business units
ï'· Proficient in problem-solving and adept at engaging with stakeholders
ï'· Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant tools
JOB QUALIFICATIONS
ï'· A Bachelor's degree is mandatory, with a preference for a background in statistics, market
research, or related fields.
ï'· Ideally, 1-3 years of demonstrated experience in Customer Excellence or data analysis is
preferred, with knowledge of BFSI being an advantage.
ï'· Possesses robust analytical and problem-solving abilities.
ï'· Demonstrates eagerness to acquire new knowledge, foster innovation, and proactively take on
responsibilities.
ï'· Exhibits exceptional written and verbal communication skills.
Salary Range -
2 to 3 years - Upto Rs.5,00,000 CTC
If you believe you're a perfect fit for this position, please reach out to Explore 360 HR on 9820367730/9372513251 to schedule your interview.
Skills: NPS
Experience: 2.00-4.00 Years
Education: Bachelor Of Computer Application (B.C.A), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelor of Commerce (B.Com), Bachelor of Arts (B.A)
